A POS message of CHIP DECLINED on your ANZ device means: The transaction has been declined by the card. Refer the cardholder to their bank.. We’ve outlined more details on what to do when you see this code below.

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In this article, we’ll look at why you’re seeing the code CHIP DECLINED on your ANZ terminal and the next steps you can take.

What is a Response Code CHIP DECLINED?

When a merchant, like ANZ, receives a response code of “CHIP DECLINED,” it means that the transaction has been rejected by the card being used. In simpler terms, the customer’s card has been declined for this particular purchase. In this situation, the merchant should advise the cardholder to contact their bank for further assistance. The bank will be able to provide more information about why the transaction was declined and help the cardholder resolve any issues that may have caused the decline.

What do I do?

When the POS operator sees the response code “CHIP DECLINED” from ANZ, it means that the transaction has been declined by the card. In this situation, the operator should refer the cardholder to their bank. The cardholder may need to contact their bank to resolve any issues or concerns related to their card. It is important for the operator to communicate this information to the cardholder and provide any necessary assistance or guidance in contacting their bank.

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If you need more information on how to deal with a response code of CHIP DECLINED showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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