A POS message of NO RESPONSE on your ANZ device means: There has been no response to the transaction. Retry the transaction. We’ve outlined more details on what to do when you see this code below.

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In this article, we’ll look at why you’re seeing the code NO RESPONSE on your ANZ terminal and the next steps you can take.

What is a Response Code NO RESPONSE?

The response code “NO RESPONSE” from ANZ means that there was no reply or answer received regarding the transaction. It indicates that the communication between the merchant and ANZ was unsuccessful or there was a technical issue. To resolve this, the merchant should try to process the transaction again. They can attempt to resend the transaction request to ANZ and check if there are any connectivity problems or errors on their end. It is important to ensure that all necessary information is correctly entered and that the transaction is initiated properly.

What do I do?

When the POS operator sees the response code “NO RESPONSE” from ANZ, it means that there was no response to the transaction. In this situation, the next steps for the operator are to retry the transaction. They should attempt to process the transaction again to see if they can get a response this time. It is important to ensure that all the necessary information is entered correctly and that the payment terminal is functioning properly. If the issue persists and there continues to be no response, the operator should contact ANZ or the merchant’s support team for further assistance.

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If you need more information on how to deal with a response code of NO RESPONSE showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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