CBA POS Code 51

A POS message of 51 on your CBA device means: Insufficient funds. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code 51

In this article, we’ll look at why you’re seeing the code 51 on your CBA terminal and the next steps you can take.

What is a Response Code 51?

This response code, 51, is given to the merchant CBA. It means that the customer does not have enough money in their account to complete the payment. In simpler terms, it means that the customer’s bank account does not have sufficient funds to cover the cost of the purchase. In this situation, the merchant should politely request the customer to provide an alternative method of payment, such as using a different credit card or paying with cash.

What do I do?

When the POS operator sees Response Code 51, which means “Insufficient funds” for the CBA merchant, they should take the following steps:

1. Politely inform the customer about the insufficient funds issue.
2. Ask the customer if they have another form of payment available.
3. If the customer has another payment method, such as a different credit card or cash, request that they use it instead.
4. If the customer does not have an alternative payment method, suggest that they resolve the insufficient funds issue with their bank or financial institution.
5. Offer assistance or guidance if the customer needs help contacting their bank or finding a solution.
6. Thank the customer for their understanding and cooperation.

By following these steps, the POS operator can handle the situation professionally and help the customer find a suitable payment solution.

Official Website

If you need more information on how to deal with a response code of 51 showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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