CBA POS Code 55

A POS message of 55 on your CBA device means: Incorrect PIN. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code 55

In this article, we’ll look at why you’re seeing the code 55 on your CBA terminal and the next steps you can take.

What is a Response Code 55?

The response code 55 for the merchant CBA means that the customer has entered an incorrect PIN while making a transaction. In simple terms, the customer has entered the wrong personal identification number that is required to complete the transaction. To resolve this issue, the merchant should ask the customer to enter their PIN again. By doing so, the customer will have another chance to input the correct PIN and successfully complete the transaction.

What do I do?

When the POS operator sees Response Code 55, which means “Incorrect PIN” for the CBA merchant, they should take the following steps:

1. Politely ask the customer to enter their PIN again.
2. Ensure that the customer is entering the correct PIN by observing their input.
3. If the customer is still unable to enter the correct PIN, suggest they try a different card or payment method.
4. If the problem persists, advise the customer to contact their bank or card issuer for further assistance.
5. Apologize for any inconvenience caused and offer any additional help or information the customer may need.

It is important for the POS operator to handle the situation calmly and professionally, prioritizing customer satisfaction and resolving the issue promptly.

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If you need more information on how to deal with a response code of 55 showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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