CBA POS Code 57

A POS message of 57 on your CBA device means: Invalid transaction. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code 57

In this article, we’ll look at why you’re seeing the code 57 on your CBA terminal and the next steps you can take.

What is a Response Code 57?

The response code 57 for the merchant CBA means that the transaction is invalid. In simple terms, it means that there is an issue with the payment being made. The merchant should ask the customer to provide another form of payment, such as a different credit card or cash, to complete the transaction successfully. This response code indicates that the current payment method cannot be processed, and an alternative method should be sought.

What do I do?

When the POS operator sees Response Code 57, which means “Invalid transaction” for the merchant CBA, they should take the following steps:

1. Politely inform the customer that the transaction was not successful.
2. Ask the customer if they have another form of payment available.
3. If the customer has another payment method, such as a different credit card or cash, request that they use it for the transaction.
4. If the customer does not have an alternative payment method, suggest trying the transaction again or contacting their bank for assistance.
5. Apologize for any inconvenience caused and assure the customer that you are there to help resolve the issue.
6. Follow any additional procedures or guidelines provided by the merchant or POS system for handling invalid transactions.
7. Document the details of the failed transaction for future reference or reporting purposes.

Remember to remain calm, professional, and helpful throughout the process to ensure a positive customer experience.

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If you need more information on how to deal with a response code of 57 showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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