CBA POS Code 67

A POS message of 67 on your CBA device means: Phone Authorisation Centre. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code 67

In this article, we’ll look at why you’re seeing the code 67 on your CBA terminal and the next steps you can take.

What is a Response Code 67?

The response code 67 for the merchant CBA means that the transaction requires phone authorization from the bank. In simple terms, it means that the merchant needs to call the bank to get approval for the transaction. This could be because the transaction is flagged as potentially suspicious or because it exceeds certain limits set by the bank. To proceed with the transaction, the merchant should contact the bank’s phone authorization center and provide them with the necessary details to get approval for the transaction.

What do I do?

When the POS operator sees Response Code 67, which means “Phone Authorisation Centre” for the CBA merchant, they should take the following steps:

1. Immediately call the bank’s phone authorisation centre.
2. Provide them with the necessary details about the transaction.
3. Follow any instructions or guidance given by the bank representative.
4. Wait for further instructions or approval from the bank.
5. If approved, proceed with completing the transaction.
6. If not approved, follow any further instructions provided by the bank representative.
7. Inform the customer about the outcome of the phone authorisation process.
8. Take any necessary actions based on the bank’s instructions, such as cancelling or modifying the transaction.

It is crucial to act promptly and communicate effectively with the bank to ensure a smooth resolution of the transaction.

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If you need more information on how to deal with a response code of 67 showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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