A POS message of S8 on your CBA device means: Link not setup on EFT Server. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code S8

In this article, we’ll look at why you’re seeing the code S8 on your CBA terminal and the next steps you can take.

What is a Response Code S8?

This response code, S8, means that the link between the merchant, CBA, and the EFT server has not been set up. In simple terms, it indicates that there is a problem with the connection between the merchant and the server that processes electronic funds transfers. To resolve this issue, the merchant should contact their bank. By reaching out to the bank, they can inform them about the problem and seek assistance in setting up the link properly.

What do I do?

When the POS operator sees the Response Code S8, which means that the link is not set up on the EFT Server for the merchant CBA, they should take the following steps:

1. Contact the bank: The operator should reach out to the bank that handles the merchant’s account, specifically the EFT Server department.
2. Inform about the issue: Explain that the Response Code S8 has been received, indicating that the link for the merchant CBA is not set up on the EFT Server.
3. Request assistance: Ask the bank to set up the link on the EFT Server for the merchant CBA.
4. Provide necessary details: Provide any required information, such as the merchant’s account details or any other relevant information requested by the bank.
5. Follow up: Keep track of the progress and ensure that the link is successfully set up on the EFT Server for the merchant CBA.

By following these steps, the POS operator can resolve the issue and establish the necessary link for the merchant CBA on the EFT Server.

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If you need more information on how to deal with a response code of S8 showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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