CBA POS Code XO

A POS message of XO on your CBA device means: No response from host. We’ve outlined more details on what to do when you see this code below.

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Fix CBA POS Response Code XO

In this article, we’ll look at why you’re seeing the code XO on your CBA terminal and the next steps you can take.

What is a Response Code XO?

This response code, XO, means that the merchant, CBA, did not receive any response from the host. In simple terms, it means that there was a problem with the communication link between the merchant and the host. To resolve this issue, the merchant should first check the communications link to ensure it is working properly. If the problem persists, the merchant should try processing the transaction again. If there is still no response, the merchant should invoke SAF, which stands for Stand-In Authorization File. This means that the merchant can use a backup authorization method to complete the transaction instead of relying on the host’s response.

What do I do?

When the POS operator sees the response code “XO” from the CBA merchant, it means that there was no response from the host. In this situation, the operator should first check the communications link to ensure it is working properly. If there are no issues with the link, the operator should try processing the transaction again. If there is still no response from the host, the operator should invoke the SAF (Stand-In Authorization File) to complete the transaction. This file allows the operator to temporarily store and process transactions when the host is unavailable. By following these steps, the operator can troubleshoot the issue and ensure the transaction is completed successfully.

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If you need more information on how to deal with a response code of XO showing on your CBA terminal, we recommend that you speak to your CBA Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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