NAB POS Code 13

A POS message of 13 on your NAB device means: Invalid amount.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 13

In this article, we’ll look at why you’re seeing the code 13 on your NAB terminal and the next steps you can take.

What is a Response Code 13?

The response code 13 for this merchant, NAB, means that the amount entered for the transaction is not valid. This could be due to a mistake in the amount entered or an issue with the payment system. To resolve this, the merchant should decline the transaction and inform the customer that the amount entered is not valid. They may need to ask the customer to re-enter the correct amount or try a different payment method. It is important for the merchant to ensure that the transaction amount is accurate to avoid any errors or discrepancies in the payment process.

What do I do?

When the POS operator sees Response Code 13, which means “Invalid amount” for the NAB merchant, they should take the following steps:

1. Decline the transaction: Since the amount entered by the customer is considered invalid, it is best to decline the transaction.
2. Inform the customer: Let the customer know that the transaction cannot be processed due to an invalid amount.
3. Verify the amount: Double-check the amount entered by the customer to ensure it is correct and within the acceptable range.
4. Offer assistance: If the customer needs help in correcting the amount or understanding why it is invalid, provide them with guidance or contact support for further assistance.
5. Retry the transaction: If the issue with the amount is resolved, the transaction can be retried.

It is important to ensure that the transaction amount is valid to avoid any potential errors or issues with the payment process.

Official Website

If you need more information on how to deal with a response code of 13 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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