NAB POS Code 30

A POS message of 30 on your NAB device means: Format error.. We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with NAB and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix NAB POS Response Code 30

In this article, we’ll look at why you’re seeing the code 30 on your NAB terminal and the next steps you can take.

What is a Response Code 30?

The response code 30 for this merchant, NAB, means that there was a format error in the transaction. This could be due to incorrect or missing information in the transaction request. In simple terms, there was a mistake in the way the transaction was formatted or entered.

To resolve this issue, the merchant should decline the transaction. This means that they should not proceed with the transaction and inform the customer that there was an error. The customer may need to provide the correct information or try a different payment method. By declining the transaction, the merchant can avoid processing a transaction that may not be valid or accurate.

What do I do?

When the POS operator sees Response Code 30, which means “Format error” for the NAB merchant, they should take the following steps:

1. Decline the transaction.
2. Inform the customer that there was a format error with their payment.
3. Advise the customer to check their payment details, such as card number, expiration date, and CVV, for any mistakes.
4. If the error persists, suggest the customer try using a different payment method or contact their bank for assistance.
5. Ensure the customer’s privacy and security by not storing or sharing any sensitive payment information.
6. If necessary, provide alternative payment options to the customer to complete their purchase.

By following these steps, the POS operator can address the format error and assist the customer in completing their transaction smoothly.

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If you need more information on how to deal with a response code of 30 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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