NAB POS Code 34

A POS message of 34 on your NAB device means: Suspected fraud.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 34

In this article, we’ll look at why you’re seeing the code 34 on your NAB terminal and the next steps you can take.

What is a Response Code 34?

This response code, 34, means that the merchant, NAB, suspects that the transaction is fraudulent. In simple terms, it suggests that there might be something suspicious or dishonest about the payment. As a result, the merchant should decline the transaction and keep hold of the customer’s card. This is done to prevent any potential fraudulent activity from occurring and to protect both the merchant and the customer from any financial harm.

What do I do?

When the POS operator sees Response Code 34, which indicates suspected fraud from NAB (the merchant), they should take the following steps:

1. Decline the transaction: Do not proceed with the payment as there is a high possibility of fraudulent activity.
2. Retain the card: Keep the customer’s card with you to prevent any further unauthorized use.
3. Inform the customer: Politely explain to the customer that the transaction has been declined due to suspected fraud.
4. Advise the customer to contact their bank: Suggest that the customer contact their bank immediately to report the suspected fraud and take necessary actions to secure their account.
5. Document the incident: Make a note of the Response Code, date, time, and any other relevant details for future reference or reporting purposes.

By following these steps, the POS operator can help prevent potential financial losses and protect both the customer and the merchant from fraudulent activities.

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If you need more information on how to deal with a response code of 34 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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