NAB POS Code 36

A POS message of 36 on your NAB device means: Restricted card.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 36

In this article, we’ll look at why you’re seeing the code 36 on your NAB terminal and the next steps you can take.

What is a Response Code 36?

This response code (36) from NAB means that the card being used by the customer is restricted in some way. It could be due to various reasons, such as the card being reported lost or stolen, or the cardholder’s account having insufficient funds. In simple terms, it means that the merchant should not proceed with the transaction and should decline it. Additionally, the merchant should retain the card, which means they should keep it in their possession and not return it to the customer.

What do I do?

When the POS operator sees Response Code 36, which means “Restricted card” for a transaction with NAB, they should take the following steps:

1. Decline the transaction: Do not proceed with the payment as the card being used is restricted.
2. Retain the card: Keep the card in your possession to prevent any further attempts to use it.
3. Inform the customer: Politely explain to the customer that their card has been restricted and cannot be used for the transaction.
4. Advise the customer to contact their bank: Suggest that the customer reach out to their bank or card issuer to resolve the issue with their restricted card.
5. Offer alternative payment methods: If possible, provide the customer with alternative payment options to complete their purchase.

Remember to handle the situation professionally and assist the customer in finding a solution to their restricted card issue.

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If you need more information on how to deal with a response code of 36 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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