NAB POS Code 38

A POS message of 38 on your NAB device means: Allowable PIN tries exceeded.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 38

In this article, we’ll look at why you’re seeing the code 38 on your NAB terminal and the next steps you can take.

What is a Response Code 38?

This response code (38) from NAB means that the customer has entered an incorrect PIN number too many times. The merchant should decline the transaction and keep the customer’s card. This is done to prevent any potential fraudulent activity or unauthorized use of the card. The customer will need to contact their bank or card issuer to resolve the issue and potentially get a new card if necessary. It is important for the merchant to follow these instructions to ensure the security of the customer’s account and prevent any further unauthorized transactions.

What do I do?

When the POS operator sees Response Code 38, which means that the allowable PIN tries have been exceeded, they should take the following steps:

1. Decline the transaction: The operator should not proceed with the transaction as the PIN tries have been exceeded, indicating a potential security issue.

2. Retain the card: The operator should keep the customer’s card to prevent any further unauthorized attempts or potential fraud.

It is important to follow these steps to ensure the security of the customer’s account and prevent any potential fraudulent activities.

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If you need more information on how to deal with a response code of 38 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.