NAB POS Code 43

A POS message of 43 on your NAB device means: Stolen card.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 43

In this article, we’ll look at why you’re seeing the code 43 on your NAB terminal and the next steps you can take.

What is a Response Code 43?

This response code (43) for the merchant NAB means that the card being used for the transaction has been reported as stolen. In simple terms, it indicates that someone has reported the card as missing or taken without permission. As a merchant, the appropriate action to take in this situation is to decline the transaction and keep hold of the card. This is done to prevent any further unauthorized use of the stolen card and to ensure the safety and security of the cardholder’s funds.

What do I do?

When the POS operator sees Response Code 43, which means the card is stolen, they should take the following steps:

1. Decline the transaction: Do not proceed with the payment as the card is reported stolen.
2. Retain the card: Keep the card in your possession to prevent the thief from using it further.
3. Inform the customer: Politely explain to the customer that the card has been reported stolen and cannot be used for the transaction.
4. Follow company procedures: Check your company’s guidelines on handling stolen cards and report the incident to the appropriate authorities or your supervisor.
5. Offer assistance: If the customer is the rightful owner of the card, suggest they contact their bank immediately to report the theft and get a replacement card.

Remember, it is crucial to prioritize customer safety and prevent fraudulent transactions when dealing with stolen cards.

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If you need more information on how to deal with a response code of 43 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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