NAB POS Code 44

A POS message of 44 on your NAB device means: No investment account.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 44

In this article, we’ll look at why you’re seeing the code 44 on your NAB terminal and the next steps you can take.

What is a Response Code 44?

The response code 44 for this merchant, NAB, means that the customer does not have an investment account. In simple terms, it means that the customer does not have a specific type of account that is needed for the transaction. In this case, the merchant should decline the transaction, which means they should not proceed with completing the purchase or any other financial transaction with the customer. This response code is a way for the merchant to ensure that they are only conducting transactions with customers who have the necessary accounts for the specific type of transaction being made.

What do I do?

When the POS operator sees Response Code 44, which means “No investment account” for the NAB merchant, they should take the following steps:

1. Decline the transaction: Since there is no investment account associated with the merchant, it is not possible to proceed with the transaction.

2. Inform the customer: Let the customer know that the transaction cannot be completed due to the absence of an investment account.

3. Suggest alternative payment methods: Offer the customer alternative payment options such as cash, credit card, or another form of payment that the merchant accepts.

4. Advise contacting the bank: If the customer insists on using an investment account, suggest they contact their bank or financial institution to resolve the issue or inquire about other possible solutions.

5. Ensure customer satisfaction: Assist the customer in finding a suitable payment method and provide any necessary support to ensure their satisfaction with the transaction process.

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If you need more information on how to deal with a response code of 44 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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