NAB POS Code 62

A POS message of 62 on your NAB device means: Restricted card.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 62

In this article, we’ll look at why you’re seeing the code 62 on your NAB terminal and the next steps you can take.

What is a Response Code 62?

The response code 62 for this merchant, NAB, means that the card being used for the transaction is restricted. This could be due to various reasons, such as the card being reported lost or stolen, or the cardholder’s account having certain limitations or restrictions. In simple terms, it means that the card cannot be used for the transaction. Therefore, the merchant should decline the transaction and not proceed with it.

What do I do?

When the POS operator sees Response Code 62, which means “Restricted card” for the NAB merchant, they should take the following steps:

1. Decline the transaction: Since the card is restricted, it is not authorized for use in this transaction.
2. Inform the customer: Politely let the customer know that their card has been declined due to restrictions.
3. Offer alternative payment methods: Suggest other payment options like cash, a different card, or mobile payment apps.
4. Advise contacting the card issuer: Recommend that the customer contact their card issuer to resolve the issue or inquire about the restrictions on their card.
5. Ensure customer satisfaction: Apologize for any inconvenience caused and assist the customer in any way possible to complete their purchase smoothly.

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If you need more information on how to deal with a response code of 62 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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