NAB POS Code 64

A POS message of 64 on your NAB device means: Original amount incorrect.. We’ve outlined more details on what to do when you see this code below.

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Fix NAB POS Response Code 64

In this article, we’ll look at why you’re seeing the code 64 on your NAB terminal and the next steps you can take.

What is a Response Code 64?

The response code 64 for this merchant, NAB, means that the original amount entered for the transaction is incorrect. In simple terms, it means that the merchant has made a mistake in the amount they initially entered for the transaction. To resolve this issue, the merchant should decline the transaction. This means that they should not proceed with the transaction and inform the customer that there was an error with the amount entered. By declining the transaction, the merchant can avoid any potential issues or discrepancies that may arise from the incorrect amount.

What do I do?

When the POS operator sees Response Code 64, which means that the original amount entered by the merchant is incorrect, they should take the following steps:

1. Decline the transaction: The operator should not proceed with the transaction as the original amount entered is incorrect.
2. Inform the merchant: The operator should notify the merchant about the Response Code 64 and explain that the transaction cannot be processed due to the incorrect amount.
3. Verify the amount: The operator should double-check the original amount entered by the merchant to ensure accuracy.
4. Request correct amount: The operator should ask the merchant to provide the correct amount for the transaction.
5. Retry the transaction: Once the correct amount is provided, the operator can attempt the transaction again to complete the payment process.

By following these steps, the POS operator can address Response Code 64 and ensure that the transaction is processed accurately.

Official Website

If you need more information on how to deal with a response code of 64 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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