NAB POS Code 65

A POS message of 65 on your NAB device means: Exceeds withdrawal frequency limit.. We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with NAB and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix NAB POS Response Code 65

In this article, we’ll look at why you’re seeing the code 65 on your NAB terminal and the next steps you can take.

What is a Response Code 65?

This response code (65) from NAB means that the merchant has exceeded the limit for the number of times they can withdraw money. In simple terms, it means that the merchant has already made too many withdrawals and cannot make any more at the moment. To handle this situation, the merchant should decline the transaction, which means they should not proceed with the withdrawal.

What do I do?

When the POS operator sees Response Code 65, which means that the transaction exceeds the withdrawal frequency limit, they should take the following steps:

1. Inform the customer that their transaction has been declined.
2. Advise the customer to try a different payment method or contact their bank for further assistance.
3. Ensure that the customer understands the reason for the decline and the need to adhere to withdrawal frequency limits.
4. If necessary, provide alternative options for the customer to complete their transaction, such as splitting the payment into smaller amounts or waiting for the next withdrawal period.
5. Thank the customer for their understanding and offer any additional support or information they may need.

By following these steps, the POS operator can effectively handle Response Code 65 and provide a satisfactory customer experience.

Official Website

If you need more information on how to deal with a response code of 65 showing on your NAB terminal, we recommend that you speak to your NAB Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

Category: Tag: