Revel POS Code 120

A POS message of 120 on your Revel device means: Out of Balance (TriPOS). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 120

In this article, we’ll look at why you’re seeing the code 120 on your Revel terminal/device and the next steps you can take.

What is a Code 120?

This response code, 120, means that the merchant’s payment system, called Revel, is experiencing an issue called “Out of Balance” specifically related to TriPOS. In simple terms, this means that there is a problem with the payment processing system that is preventing the transaction from being completed successfully. To resolve this issue, the merchant should ask the customer to provide an alternative payment method, such as a different credit card or cash, to complete the purchase. This will allow the merchant to bypass the problem with the payment system and successfully process the transaction.

What do I do?

When the POS operator sees Response Code 120, which means “Out of Balance (TriPOS)” for the Revel merchant, they should take the following steps:

1. Politely ask the customer for an alternate payment method.
2. Explain to the customer that the current payment method is not working due to an out of balance issue.
3. Offer suggestions for alternative payment methods, such as cash, a different credit card, or mobile payment options.
4. If the customer does not have an alternate payment method, apologize for the inconvenience and ask if they would like to try the original payment method again.
5. If the issue persists, inform the customer that they may need to contact their bank or credit card provider to resolve the out of balance issue.
6. Thank the customer for their understanding and patience throughout the process.

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If you need more information on how to deal with a response code of 120 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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