Revel POS Code 208

A POS message of 208 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Revel and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Revel POS Code 208

In this article, we’ll look at why you’re seeing the code 208 on your Revel terminal/device and the next steps you can take.

What is a Code 208?

This response code (208) means that the payment made by the customer using the FreedomPay Freeway or IFCC system has been declined by the merchant, Revel. The reason for the decline is that the card used for the transaction is either not active or not suitable for this particular type of transaction.

To resolve this issue, the customer should check if their card is active and eligible for the specific transaction they are trying to make. They may need to contact their card issuer or bank to ensure that their card is active and can be used for the intended transaction. Alternatively, they can try using a different card that is eligible for the transaction.

What do I do?

When the POS operator sees Response Code 208, which means that the payment through FreedomPay Freeway or IFCC is not possible because the card is either inactive or not eligible for this transaction, they should take the following steps:

1. Inform the customer about the issue with their card.
2. Advise the customer to contact their card issuer or bank to resolve the problem.
3. Offer alternative payment methods, such as cash or another card, if available.
4. If the customer insists on using the same card, suggest trying the transaction again after confirming with their card issuer that it is active and eligible for this type of payment.
5. If the issue persists, apologize for the inconvenience and recommend seeking assistance from the card issuer or bank to resolve the matter.

Remember to remain polite and helpful throughout the process to ensure a positive customer experience.

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If you need more information on how to deal with a response code of 208 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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