Revel POS Code 21

A POS message of 21 on your Revel device means: Expired Card (TriPOS). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Revel and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Revel POS Code 21

In this article, we’ll look at why you’re seeing the code 21 on your Revel terminal/device and the next steps you can take.

What is a Code 21?

The meaning of the POS response code 21 for this merchant, Revel, is that the customer’s card has expired. This code, specifically designed for the TriPOS system, indicates that the card being used for payment is no longer valid. To resolve this issue, the merchant should kindly ask the customer to provide an alternative payment method. This could be another card that is not expired or any other accepted form of payment, such as cash or a mobile payment option. By requesting an alternate payment method, the merchant can ensure a successful transaction and avoid any inconvenience for both parties involved.

What do I do?

When the POS operator sees Response Code 21, which means “Expired Card (TriPOS)” for the Revel merchant, they should take the following steps:

1. Politely ask the customer for an alternate payment method.
2. Inform the customer that their card has expired and cannot be used for the transaction.
3. Offer options such as cash, another credit/debit card, or mobile payment methods.
4. If the customer does not have an alternate payment method, suggest contacting their bank to renew their card.
5. Apologize for any inconvenience caused and assure the customer that their privacy and security are important.
6. Complete the transaction using the alternate payment method provided by the customer.
7. Thank the customer for their understanding and cooperation.

By following these steps, the POS operator can ensure a smooth and efficient payment process despite the expired card issue.

Official Website

If you need more information on how to deal with a response code of 21 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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