Revel POS Code 214

A POS message of 214 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Revel and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Revel POS Code 214

In this article, we’ll look at why you’re seeing the code 214 on your Revel terminal/device and the next steps you can take.

What is a Code 214?

The meaning of the POS response code 214 for this merchant, Revel, is that there was an issue with the payment made through FreedomPay Freeway or IFCC. Specifically, the track data provided for the transaction was found to be invalid.

To resolve this issue, the merchant should take steps to ensure that the track data provided for the payment is accurate and valid. They may need to double-check the information entered or contact the payment service provider for further assistance. It is important to correct the track data to successfully process the payment and avoid any further complications.

What do I do?

When the POS operator sees Response Code 214, which means “Invalid Track Data” for the payment made through FreedomPay Freeway or IFCC, they should take the following steps:

1. Verify that the customer’s payment card is inserted or swiped correctly.
2. Check if the card’s magnetic strip is damaged or dirty, and clean it if necessary.
3. If the problem persists, ask the customer to try another payment method or card.
4. If the issue continues, contact the payment processor or FreedomPay support for further assistance.
5. In the meantime, inform the customer about the invalid track data error and apologize for any inconvenience caused.
6. Ensure that the POS system is functioning properly and that all software and hardware components are up to date.
7. Take note of any error messages or additional information provided by the system for troubleshooting purposes.

By following these steps, the POS operator can address the issue of invalid track data and ensure a smooth payment process for the customer.

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If you need more information on how to deal with a response code of 214 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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