Revel POS Code 216

A POS message of 216 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 216

In this article, we’ll look at why you’re seeing the code 216 on your Revel terminal/device and the next steps you can take.

What is a Code 216?

This response code (216) from the merchant Revel means that the payment made using FreedomPay Freeway or IFCC has encountered an issue. To resolve this, the merchant should ask the customer to insert their card instead of tapping it. The issuer of the card has specifically requested this action.

In simpler terms, when a customer tries to make a payment using FreedomPay Freeway or IFCC through Revel, they may face a problem. To fix it, the merchant should tell the customer to physically insert their card into the payment terminal instead of just tapping it. This request comes from the card issuer, who wants to ensure the payment goes through smoothly.

What do I do?

When the POS operator sees Response Code 216, which means “Payment (FreedomPay Freeway / IFCC)” for the Revel merchant, they should take the following steps:

1. Revert to contact: The operator should inform the customer that they need to insert their card into the card reader instead of tapping it.
2. Explain the request: The operator should explain to the customer that the issuer (the bank or financial institution that issued the card) has requested this action.
3. Assist the customer: The operator should guide the customer on how to properly insert their card into the card reader.
4. Complete the transaction: Once the customer has inserted their card, the operator can proceed with processing the payment as usual.

It is important for the operator to follow these steps to ensure a successful transaction and meet the issuer’s request.

Official Website

If you need more information on how to deal with a response code of 216 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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