Revel POS Code 220

A POS message of 220 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 220

In this article, we’ll look at why you’re seeing the code 220 on your Revel terminal/device and the next steps you can take.

What is a Code 220?

This response code (220) for the merchant Revel means that the payment made through FreedomPay Freeway or IFCC has been rejected by the issuing bank. The rejection is due to a problem with the account, which could be a general issue affecting the account holder.

To resolve this, the merchant should contact the customer’s issuing bank to get more information about the specific problem with the account. They may need to provide additional details or take necessary actions to rectify the issue. It is important for the merchant to communicate with the customer and ensure that the problem is resolved to successfully complete the transaction.

What do I do?

When the POS operator sees Response Code 220, which means that the payment was rejected by the issuing bank due to a generic account problem, they should take the following steps:

1. Inform the customer about the issue and let them know that their payment was declined.
2. Advise the customer to contact their bank to resolve the generic account problem.
3. Offer alternative payment methods to the customer, such as cash or another credit card.
4. If the customer insists on using the same card, suggest trying the transaction again after the issue with their bank is resolved.
5. If the problem persists, recommend contacting the payment processor or technical support for further assistance.

It is important to handle the situation calmly and professionally, ensuring that the customer is informed and provided with suitable options to complete their purchase.

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If you need more information on how to deal with a response code of 220 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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