Revel POS Code 282

A POS message of 282 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 282

In this article, we’ll look at why you’re seeing the code 282 on your Revel terminal/device and the next steps you can take.

What is a Code 282?

This response code (282) means that the payment made by the customer using FreedomPay Freeway or IFCC has been declined for the merchant, Revel. The specific reason for the decline is that the customer’s Private Label account has been closed. In simple terms, the customer’s account linked to a specific brand or store has been shut down, resulting in the payment being rejected. As a merchant, there is not much that can be done in this situation, as it is the customer’s responsibility to resolve the issue with their closed account.

What do I do?

When the POS operator sees Response Code 282, which means that the payment through FreedomPay Freeway or IFCC was declined because the Private Label account is closed, they should take the following steps:

1. Inform the merchant, Revel, about the declined payment.
2. Advise the merchant to contact the customer to resolve the issue with their closed Private Label account.
3. Suggest alternative payment methods to the customer, such as using a different credit card or paying with cash.
4. If the customer insists on using the closed Private Label account, inform them that the payment cannot be processed and offer assistance in finding an alternative solution.
5. Document the incident for future reference and to ensure accurate record-keeping.

It is important for the POS operator to communicate promptly with the merchant and provide support to the customer in finding a suitable payment option.

Official Website

If you need more information on how to deal with a response code of 282 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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