Revel POS Code 285

A POS message of 285 on your Revel device means: Payment (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 285

In this article, we’ll look at why you’re seeing the code 285 on your Revel terminal/device and the next steps you can take.

What is a Code 285?

This response code (285) for the merchant Revel means that the payment made using a Private Label card has been charged off. In simple terms, this means that the cardholder’s account has been closed by the card issuer due to unpaid debts or other reasons. As a result, the payment made by the customer using this card cannot be processed successfully.

To resolve this issue, the merchant should inform the customer that their Private Label card has been charged off and cannot be used for payment. The customer will need to provide an alternative form of payment, such as a different credit or debit card, to complete the transaction. It is important for the merchant to communicate this information clearly to the customer to avoid any confusion or inconvenience.

What do I do?

When the POS operator sees Response Code 285, which means that the Private Label card is charged off, they should take the following steps:

1. Inform the customer about the situation and explain that their Private Label card has been charged off.
2. Advise the customer to contact their card issuer or bank to resolve the issue.
3. Offer alternative payment methods to the customer, such as cash or another credit/debit card.
4. If the customer insists on using the charged-off card, inform them that the transaction cannot be completed.
5. Apologize for any inconvenience caused and provide assistance in finding a suitable payment solution.
6. Ensure that the POS system is updated with the correct information regarding the charged-off card to avoid future issues.

Remember to handle the situation with empathy and professionalism to maintain good customer relations.

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If you need more information on how to deal with a response code of 285 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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