Revel POS Code 344

A POS message of 344 on your Revel device means: Promo / Terms (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 344

In this article, we’ll look at why you’re seeing the code 344 on your Revel terminal/device and the next steps you can take.

What is a Code 344?

This response code (344) means that the sale code used by the merchant did not qualify for the requested promotion. In simpler terms, the merchant tried to apply a discount or special offer to the transaction, but the specific conditions or terms of the promotion were not met.

To resolve this issue, the merchant should review the terms and conditions of the promotion to ensure that the sale code being used aligns with the requirements. They may need to double-check if the discount or offer is applicable to the specific product or service being purchased, or if there are any restrictions or limitations that need to be considered. By understanding and adhering to the promotion’s terms, the merchant can ensure that the correct sale code is applied and the desired promotion is successfully applied to the transaction.

What do I do?

When the POS operator sees Response Code 344, it means that the sale code used did not qualify for the requested promotion. In this case, the operator should take the following steps:

1. Verify the promotion details and terms to ensure that the sale code should have applied.
2. Double-check the entered sale code to ensure it was input correctly.
3. If the sale code was entered correctly and should have applied, contact the promotion provider (FreedomPay Freeway / IFCC) for assistance.
4. If necessary, explain the situation to the customer and offer alternative solutions or discounts.
5. Document the issue and any actions taken for future reference or potential reimbursement.

By following these steps, the operator can address the issue and provide appropriate assistance to the customer.

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If you need more information on how to deal with a response code of 344 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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