Revel POS Code 348

A POS message of 348 on your Revel device means: Promo (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 348

In this article, we’ll look at why you’re seeing the code 348 on your Revel terminal/device and the next steps you can take.

What is a Code 348?

This response code (348) for the merchant Revel means that the non-qualifying items purchased by the customer have exceeded the maximum amount allowed for the promotion. In simpler terms, the customer bought items that are not eligible for the promotion and the total cost of these items went over the limit set by the promotion.

To resolve this issue, the merchant should inform the customer that the promotion only applies to specific items and the total cost of those items should not exceed a certain amount. The merchant may need to adjust the customer’s purchase or suggest alternative items that are eligible for the promotion.

What do I do?

When the POS operator sees Response Code 348, which means that the non-qualifying items have exceeded the allowed threshold amount for the promotion, they should take the following steps:

1. Inform the customer about the issue with their purchase.
2. Explain that the non-qualifying items they have selected have exceeded the limit set by the promotion.
3. Offer the customer options to either remove the non-qualifying items or choose alternative qualifying items to stay within the promotion’s threshold.
4. If the customer decides to remove the non-qualifying items, adjust the total amount accordingly.
5. If the customer chooses alternative qualifying items, ensure that the new items meet the promotion’s criteria.
6. Complete the transaction with the adjusted or new items.
7. Thank the customer for their understanding and cooperation.

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If you need more information on how to deal with a response code of 348 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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