Revel POS Code 408

A POS message of 408 on your Revel device means: Tokens (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Revel and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Revel POS Code 408

In this article, we’ll look at why you’re seeing the code 408 on your Revel terminal/device and the next steps you can take.

What is a Code 408?

This response code (408) from the merchant Revel means that there is an issue with the tokens used for payment, specifically related to the FreedomPay Freeway or IFCC system. The tokens are a way to securely store payment information for mobile transactions. In this case, the token has been disabled, meaning it cannot be used for mobile payments anymore.

To resolve this issue, the merchant should take action to enable or reactivate the token. This might involve contacting the relevant payment system provider, such as FreedomPay or IFCC, to troubleshoot and fix the problem. It is important to note that this response code specifically applies to mobile transactions, so if the merchant also accepts other forms of payment, they may still be able to process transactions using alternative methods.

What do I do?

When the POS operator sees Response Code 408, which means that the tokens for FreedomPay Freeway / IFCC are disabled for mobile use, they should take the following steps:

1. Inform the merchant, Revel, about the Response Code 408.
2. Advise the merchant that the tokens for FreedomPay Freeway / IFCC are disabled for mobile use.
3. Suggest the merchant to check their token settings and enable them if necessary.
4. If the merchant needs further assistance, recommend contacting the support team of FreedomPay Freeway / IFCC for troubleshooting and guidance.
5. Ensure that the merchant understands that this issue only affects mobile token usage and other payment methods may still be available.
6. Offer any additional support or information the merchant may need to resolve the issue promptly.

By following these steps, the POS operator can help the merchant address the disabled token issue and ensure smooth payment processing.

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If you need more information on how to deal with a response code of 408 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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