Revel POS Code 431

A POS message of 431 on your Revel device means: Tokens (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 431

In this article, we’ll look at why you’re seeing the code 431 on your Revel terminal/device and the next steps you can take.

What is a Code 431?

This response code (431) from Revel means that there is an issue with the tokens used for payment processing. Specifically, it indicates that the token provided by FreedomPay Freeway or IFCC is invalid. Tokens are unique codes that represent sensitive payment information, such as credit card details, to ensure secure transactions. In this case, the token provided by the customer or the payment processor is not recognized or has expired. To resolve this issue, the merchant should inform the customer that the token used for payment is invalid and ask them to provide a valid token or alternative payment method.

What do I do?

When the POS operator sees Response Code 431, which means “Invalid token” for the merchant Revel, they should take the following steps:

1. Inform the customer about the issue with their payment token.
2. Ask the customer for an alternative payment method, such as a different credit card or cash.
3. If the customer doesn’t have an alternative payment method, suggest contacting their bank or credit card provider to resolve the token issue.
4. Advise the customer to update or replace their payment token to avoid future problems.
5. If the customer insists on using the same token, contact the payment processor or gateway for further assistance in resolving the issue.
6. Document the details of the transaction and the steps taken to address the problem for future reference.

By following these steps, the POS operator can ensure a smooth payment process and help the customer resolve the issue with their invalid token.

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If you need more information on how to deal with a response code of 431 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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