Revel POS Code 451

A POS message of 451 on your Revel device means: Tokens (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 451

In this article, we’ll look at why you’re seeing the code 451 on your Revel terminal/device and the next steps you can take.

What is a Code 451?

This response code (451) for the merchant Revel means that the request they made is not supported. Specifically, it refers to tokens related to FreedomPay Freeway or IFCC. Tokens are a way to securely store and transmit sensitive information, like credit card details. However, in this case, the merchant’s request involving these tokens is not compatible or allowed. To resolve this issue, the merchant should review their request and make sure it aligns with the supported options or contact the appropriate support team for further assistance.

What do I do?

When the POS operator sees Response Code 451 with the meaning “Tokens (FreedomPay Freeway / IFCC)” from the Revel merchant, they should take the following steps:

1. Verify that the request made by the customer is supported by the system.
2. If the request is unsupported, inform the customer that their request cannot be processed.
3. Advise the customer to try an alternative payment method or contact their bank for assistance.
4. If the request seems valid but still shows as unsupported, check for any system updates or maintenance that may be causing the issue.
5. If the problem persists, escalate the issue to the technical support team or contact the payment gateway provider for further assistance.
6. Ensure to document the details of the unsupported request and any troubleshooting steps taken for future reference.

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If you need more information on how to deal with a response code of 451 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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