Revel POS Code 5

A POS message of 5 on your Revel device means: Partial Approval (TriPOS). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 5

In this article, we’ll look at why you’re seeing the code 5 on your Revel terminal/device and the next steps you can take.

What is a Code 5?

This response code, 5, means that the merchant’s payment system, Revel, has only approved a partial payment for the transaction. The customer has not paid the full amount owed. To resolve this, the merchant should ask the customer to provide another payment method to cover the remaining balance. This could be a different credit card, cash, or any other accepted form of payment. The merchant needs to ensure that the customer pays the full amount owed before completing the transaction.

What do I do?

When the POS operator sees Response Code 5, which means Partial Approval (TriPOS), they should take the following steps. First, they need to understand that the original balance was only partially paid. To resolve this, they should ask the customer for another payment method to cover the remaining balance. This could be in the form of cash, another credit card, or any other accepted payment method. The operator should inform the customer about the situation and politely request the additional payment. Once the remaining balance is paid, the transaction can be completed successfully.

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If you need more information on how to deal with a response code of 5 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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