Revel POS Code 702

A POS message of 702 on your Revel device means: DCC (FreedomPay Freeway / IFCC). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code 702

In this article, we’ll look at why you’re seeing the code 702 on your Revel terminal/device and the next steps you can take.

What is a Code 702?

This response code (702) means that the merchant, Revel, is using a payment system called DCC (Dynamic Currency Conversion) provided by FreedomPay Freeway or IFCC. However, in this case, the card used for the transaction is not eligible for DCC.

To put it simply, DCC allows customers to choose the currency they want to use for their payment when making a purchase. But in this situation, the card being used cannot be used with DCC. Therefore, the customer will not have the option to select a different currency for their payment.

What do I do?

When the POS operator sees Response Code 702, which means that the card is not eligible for DCC (Dynamic Currency Conversion) with FreedomPay Freeway / IFCC, they should take the following steps:

1. Inform the customer that their card cannot be used for DCC.
2. Offer alternative payment options, such as using a different card or paying in the local currency.
3. If the customer insists on using the same card, explain that DCC is not available and they will be charged in the local currency.
4. Process the transaction as usual, ensuring that the customer understands the currency conversion and any associated fees.
5. Provide the customer with a receipt that clearly shows the amount charged in the local currency.
6. Thank the customer for their understanding and offer any further assistance they may need.

It is important for the POS operator to handle the situation professionally and ensure that the customer is aware of the limitations regarding DCC with their card.

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If you need more information on how to deal with a response code of 702 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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