Revel POS Code 8

A POS message of 8 on your Revel device means: Non-Financial Card (TriPOS). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Revel and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Revel POS Code 8

In this article, we’ll look at why you’re seeing the code 8 on your Revel terminal/device and the next steps you can take.

What is a Code 8?

This response code (8) for the merchant Revel means that the card used by the customer is not meant for financial transactions. It is a non-financial card, specifically the TriPOS card. In simple terms, this means that the customer cannot use this card to make payments for goods or services.

To resolve this issue, the merchant should ask the customer to provide an alternative payment method. This could be another card that is meant for financial transactions or any other acceptable form of payment. The merchant should explain to the customer that the TriPOS card cannot be used for making payments and request them to provide a different payment option.

What do I do?

When the POS operator sees Response Code 8, which means “Non-Financial Card (TriPOS)” for the Revel merchant, they should take the following steps:

1. Politely ask the customer for an alternate payment method.
2. Explain that the current card cannot be used for financial transactions.
3. Offer options like cash, another card, or mobile payment.
4. If the customer doesn’t have an alternative, suggest contacting their bank for assistance.
5. Ensure the customer understands the reason for the request and provide any necessary support.
6. Complete the transaction using the chosen alternate payment method.
7. Thank the customer for their understanding and cooperation.

By following these steps, the POS operator can efficiently handle Response Code 8 and ensure a smooth payment process for both the merchant and the customer.

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If you need more information on how to deal with a response code of 8 showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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