Revel POS Code Bad device response

A POS message of Bad device response on your Revel device means: Transaction failed (Adyen). We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code Bad device response

In this article, we’ll look at why you’re seeing the code Bad device response on your Revel terminal/device and the next steps you can take.

What is a Code Bad device response?

The meaning of the POS response code “Bad device response” for this merchant is that the transaction has failed. This response code is provided by Adyen, the payment service provider. To resolve this issue, the merchant should contact Revel Support and check their account configurations. It is important to ensure that all settings and configurations related to the payment device are properly set up and functioning correctly. By reaching out to Revel Support, the merchant can receive assistance in troubleshooting and resolving the problem with the transaction.

What do I do?

When a POS operator sees the response code “Bad device response” from Revel, it means that the transaction has failed according to Adyen. In this situation, the operator should take the following steps:

1. Contact Revel Support to check the account configurations.
2. Explain the response code and the issue faced during the transaction.
3. Provide any relevant details or error messages received.
4. Collaborate with Revel Support to troubleshoot and resolve the problem.
5. Follow any instructions or recommendations given by Revel Support to fix the issue.
6. Test the transaction again after making the necessary adjustments.
7. If the problem persists, continue working with Revel Support until the issue is resolved.

By following these steps and seeking assistance from Revel Support, the POS operator can address the “Bad device response” response code and successfully complete the transaction.

Official Website

If you need more information on how to deal with a response code of Bad device response showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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