Revel POS Code Invalid PIN

A POS message of Invalid PIN on your Revel device means: issues logging in. We’ve outlined more details on what to do when you see this code below.

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Fix Revel POS Code Invalid PIN

In this article, we’ll look at why you’re seeing the code Invalid PIN on your Revel terminal/device and the next steps you can take.

What is a Code Invalid PIN?

The response code “Invalid PIN” means that the employee is having trouble logging into the system using their personal identification number (PIN). To resolve this issue, the merchant should check two things. Firstly, they should ensure that the employee is entering the correct PIN. Secondly, they should verify that the employee’s role allows them to log in. It is possible that certain roles, such as a chef, may not have the ability to log into the point of sale (POS) system, although they can still clock in and out. By double-checking these areas, the merchant can help the employee resolve their login issues.

What do I do?

If the POS operator sees the response code “Invalid PIN” from the Revel system, it means that the employee is having trouble logging in. To resolve this issue, the operator should take the following steps. First, they should double-check if the employee is using the correct PIN number. It’s possible that they may have entered it incorrectly. Secondly, the operator should ensure that the employee’s role allows them to log in. Some roles, like chefs, may not have the ability to log into the POS system but can still clock in and out. By checking these two areas, the operator can help the employee resolve their login issues and access the system successfully.

Official Website

If you need more information on how to deal with a response code of Invalid PIN showing on your Revel terminal/device, we recommend that you speak to your Revel Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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