Westpac POS Code 02

A POS message of 02 on your Westpac device means: Refer to card issuers special conditions. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 02

In this article, we’ll look at why you’re seeing the code 02 on your Westpac terminal and the next steps you can take.

What is a Response Code 02?

The response code 02 from Westpac means that the merchant should refer to the special conditions set by the card issuer. This suggests that there may be specific rules or requirements that the card issuer has for this particular transaction. It could be related to the type of card being used, the cardholder’s account status, or any other conditions that the card issuer has put in place. This response code indicates that the merchant should contact the card issuer for further guidance or clarification.

In simple terms, this means that the merchant needs to check with the card issuer for any special conditions that apply to the transaction. It could be something specific to the card or the cardholder’s account. For example, the card issuer may have set limits on the amount that can be spent in a single transaction or may require additional verification for certain types of purchases. By referring to the card issuer’s special conditions, the merchant can ensure that they are following the necessary guidelines and avoid any potential issues or disputes.

What do I do?

When the POS operator sees Response Code 02, which means “Refer to card issuer’s special conditions” for the Westpac merchant, they should take the following steps:

1. Contact the card issuer: The operator should call the customer’s card issuer to get more information about the special conditions associated with the card.

2. Follow the instructions: The card issuer will provide specific instructions on how to proceed with the transaction. The operator should carefully follow these instructions to ensure a successful transaction.

3. Inform the customer: The operator should communicate with the customer about the situation and let them know that they need to contact their card issuer to resolve the issue.

4. Document the response code: The operator should record the response code and any relevant details for future reference or dispute resolution.

It is important to note that there are no additional reasons or soft decline associated with this response code.

Official Website

If you need more information on how to deal with a response code of 02 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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