Westpac POS Code 05

A POS message of 05 on your Westpac device means: Do not honour. We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Westpac and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Westpac POS Response Code 05

In this article, we’ll look at why you’re seeing the code 05 on your Westpac terminal and the next steps you can take.

What is a Response Code 05?

The response code 05 from Westpac means that the transaction cannot be authorized and should not be retried. This could be due to an error or problem with the card issuer, such as suspected fraud, insufficient funds, a stolen or expired card, or an invalid CVN. It could also be caused by other rules imposed by the card issuer, like exceeding a daily limit or not making a minimum monthly payment. If you want to charge the cardholder again, you should first check that their details are correct and look for any suspected fraudulent activity. It may be necessary to change some of the cardholder’s details and use authentication, such as 3-D Secure, for the re-attempted transaction.

What do I do?

When the POS operator sees Response Code 05, which means “Do not honour,” they should not retry the transaction. Instead, they should take the following steps:

1. Verify that the cardholder’s details are correct. This may involve updating or correcting some of their information.
2. Look for any signs of suspected fraudulent activity. If there are any suspicions, the operator should re-attempt the transaction using authentication methods like 3-D Secure.
3. If the transaction is still declined after taking these steps, the operator should inform the cardholder about the issue and suggest alternative payment methods.

It is important to note that Response Code 05 indicates an error or problem from the card issuer, which could be related to the cardholder’s account. Therefore, it is crucial to address any potential issues before attempting to charge the cardholder again.

Official Website

If you need more information on how to deal with a response code of 05 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

Category: Tag: