Westpac POS Code 11

A POS message of 11 on your Westpac device means: Approved VIP. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 11

In this article, we’ll look at why you’re seeing the code 11 on your Westpac terminal and the next steps you can take.

What is a Response Code 11?

The response code 11 from Westpac means that the transaction has been approved for a VIP customer. This indicates that the customer has a special status or privilege with the bank, which allows their transactions to be easily approved. There is no soft decline associated with this response code, meaning that the transaction is not partially declined and can proceed smoothly. Furthermore, there are no additional reasons provided by the merchant for this response code, suggesting that the approval is solely based on the customer’s VIP status and no other factors are influencing the decision.

What do I do?

When the POS operator sees Response Code 11, which means “Approved VIP” for the Westpac merchant, they should proceed with the transaction as usual. There is no need to worry about a soft decline or any additional reasons for concern. The code indicates that the transaction has been approved for a VIP customer, so the operator can confidently complete the sale without any further action required. It is important to ensure that the customer receives their purchase and any necessary receipts or documentation. The operator can continue serving other customers and processing transactions without any interruptions or delays.

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If you need more information on how to deal with a response code of 11 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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