Westpac POS Code 13

A POS message of 13 on your Westpac device means: Invalid amount. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 13

In this article, we’ll look at why you’re seeing the code 13 on your Westpac terminal and the next steps you can take.

What is a Response Code 13?

The response code 13 from Westpac means that the amount entered by the merchant is not valid. This could be due to a mistake in the amount entered or an issue with the system. It is a hard decline, which means that the transaction cannot be processed at that moment. There are no additional reasons provided for this decline.

This response code indicates that the merchant needs to check the amount entered and make sure it is correct. They may also need to verify if there are any technical issues with their system that could be causing this error. It is important for the merchant to resolve this issue in order to successfully process transactions in the future.

What do I do?

When the POS operator sees Response Code 13, which means “Invalid amount” for the Westpac merchant, they should take the following steps:

1. Verify that the amount entered by the customer is correct and within the allowed range.
2. If the amount is incorrect, ask the customer to provide the correct amount.
3. If the amount is within the allowed range and still getting the error, check for any special characters or symbols in the amount field.
4. If there are any special characters or symbols, remove them and re-enter the amount.
5. If the issue persists, contact the Westpac support team for further assistance, providing them with the transaction details and the Response Code 13.
6. Follow any instructions or recommendations provided by the support team to resolve the issue and complete the transaction successfully.

Official Website

If you need more information on how to deal with a response code of 13 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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