Westpac POS Code 14

A POS message of 14 on your Westpac device means: Invalid card number (no such number). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 14

In this article, we’ll look at why you’re seeing the code 14 on your Westpac terminal and the next steps you can take.

What is a Response Code 14?

The response code 14 from Westpac means that the card number provided is invalid and does not exist. This code is used when the merchant tries to process a payment with a card number that is not recognized by the system. It can also be returned if the merchant is not set up to accept American Express (AMEX) cards and an AMEX card is used for the transaction.

In simple terms, this response code tells the merchant that the card number they entered is incorrect or does not exist. It can also be a reminder for the merchant to check if they have the necessary setup to accept AMEX cards. This code helps prevent fraudulent transactions and ensures that only valid card numbers are accepted for payments.

What do I do?

When the POS operator sees Response Code 14, which means “Invalid card number (no such number)” for a transaction with Westpac, they should take the following steps:

1. Verify that the card number entered is correct and matches the card being used.
2. If an AMEX card was used, check if the merchant is set up to accept AMEX cards. If not, inform the customer and offer alternative payment methods.
3. If the card number is correct and the merchant is set up for AMEX, advise the customer to contact their card issuer to resolve the issue.
4. If the problem persists, suggest trying a different payment method or card.
5. If the issue cannot be resolved, apologize to the customer for the inconvenience and offer assistance in finding an alternative solution.

Remember to handle the situation professionally and provide excellent customer service throughout the process.

Official Website

If you need more information on how to deal with a response code of 14 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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