Westpac POS Code 17

A POS message of 17 on your Westpac device means: Customer cancellation. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 17

In this article, we’ll look at why you’re seeing the code 17 on your Westpac terminal and the next steps you can take.

What is a Response Code 17?

The response code 17 from Westpac means that the customer has cancelled their transaction. This could happen if the customer decides to void the transaction using the QuickStream interface or REST API. It can also occur if the customer requests a refund on the same day the transaction was made, before the settlement cut-off time. Essentially, this response code indicates that a reversal of the transaction has been carried out.

In simple terms, if a customer changes their mind or wants their money back for a purchase they made, this response code is used. It is commonly used when customers cancel their transactions through the online interface or request a refund on the same day. It is important for merchants to be aware of this code as it helps them understand why a transaction may have been cancelled and allows them to take appropriate action.

What do I do?

When the POS operator sees Response Code 17, which means “Customer cancellation,” they should take the following steps:

1. Check if the customer has canceled the transaction.
2. Verify if the transaction was voided or refunded through the QuickStream interface or REST API.
3. Confirm if the reversal was performed on the same day before the settlement cut-off.
4. If all the above conditions are met, consider the transaction canceled.
5. Update the transaction records accordingly.
6. If necessary, inform the customer about the cancellation and any further actions required.
7. Proceed with any necessary adjustments or refunds as per the cancellation request.

It is important to follow these steps to ensure accurate record-keeping and provide appropriate customer service.

Official Website

If you need more information on how to deal with a response code of 17 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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