Westpac POS Code 2

A POS message of 2 on your Westpac device means: Payment stopped. We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Westpac and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Westpac POS Response Code 2

In this article, we’ll look at why you’re seeing the code 2 on your Westpac terminal and the next steps you can take.

What is a Response Code 2?

The response code 2 from Westpac means that the payment has been stopped. This could happen because the account holder has asked their bank to stop any direct debit transactions. If you are the merchant, you should contact the customer to find another way for them to make the payment or to see if they want to cancel the service altogether.

In simple terms, this means that the customer’s bank has blocked the payment. It could be because the customer doesn’t want the money to be taken directly from their account anymore. As a merchant, you should reach out to the customer and discuss other options for payment or ask if they want to cancel the service.

What do I do?

When the POS operator sees Response Code 2, which means “Payment stopped” for the Westpac merchant, they should take the following steps. First, they should check if there is a soft decline, but in this case, it is not applicable. The additional reason for this response code is that the account holder has requested their bank to stop any direct debit transactions. The next step is to contact the customer to find out if they have an alternative payment method or if they want to cancel their service altogether. It is important to communicate with the customer to resolve the payment issue and ensure their satisfaction.

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If you need more information on how to deal with a response code of 2 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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