Westpac POS Code 23

A POS message of 23 on your Westpac device means: Unacceptable transaction fee. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 23

In this article, we’ll look at why you’re seeing the code 23 on your Westpac terminal and the next steps you can take.

What is a Response Code 23?

The response code 23 from Westpac means that the transaction fee charged by the merchant is not acceptable. This could be because the fee is too high or it is not in line with the terms and conditions agreed upon by the customer and the merchant. This response code does not indicate a soft decline, which means that the transaction is not declined temporarily and can still be approved if the issue with the fee is resolved. There are no additional reasons provided for this response code, suggesting that the unacceptable transaction fee is the main reason for the decline.

In simple terms, if a customer tries to make a payment using their card and receives response code 23 from Westpac, it means that the merchant is charging a fee for the transaction that is not acceptable. This could be because the fee is too expensive or it goes against the agreed terms. It’s important for the merchant to review their transaction fees and make sure they are reasonable and in line with the customer’s expectations. This response code does not give any other reasons for the decline, so the main issue is the transaction fee.

What do I do?

When a POS operator sees Response Code 23, which indicates an unacceptable transaction fee, they should take the following steps:

1. Check the transaction fee charged by the merchant, Westpac, to ensure it is within acceptable limits.
2. If the fee is indeed unacceptable, the operator should inform the customer about the issue and discuss alternative payment options.
3. The operator should also contact Westpac to clarify the reason for the high transaction fee and seek a resolution.
4. If there are no additional reasons mentioned, the operator should focus on resolving the fee-related issue with Westpac and ensuring a smooth transaction for the customer.
5. It is important for the operator to communicate effectively with the customer and provide assistance throughout the process to maintain customer satisfaction.

Official Website

If you need more information on how to deal with a response code of 23 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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