Westpac POS Code 24

A POS message of 24 on your Westpac device means: File update not supported by receiver. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 24

In this article, we’ll look at why you’re seeing the code 24 on your Westpac terminal and the next steps you can take.

What is a Response Code 24?

The response code 24 from Westpac means that the receiver of the file update does not support or accept this type of update. This means that the merchant’s attempt to update the file was unsuccessful because the receiver does not have the capability to process or accept the update. There are no additional reasons provided for this response code, indicating that the lack of support from the receiver is the main reason for the file update failure.

What do I do?

When the POS operator sees Response Code 24, which means “File update not supported by receiver,” they should take the following steps:

1. Check if there are any issues with the connection between the POS system and Westpac, the merchant’s bank.
2. Contact Westpac’s technical support to inquire about the file update issue and seek guidance on resolving it.
3. If Westpac confirms that the file update is not supported, the operator should explore alternative methods for updating files or consider manual updates.
4. Ensure that all other transaction details are correct and attempt the transaction again.
5. If the issue persists, inform the merchant about the problem and advise them to contact Westpac directly for further assistance.
6. Keep a record of the Response Code and any actions taken for future reference and troubleshooting purposes.

Official Website

If you need more information on how to deal with a response code of 24 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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