Westpac POS Code 27

A POS message of 27 on your Westpac device means: File update field edit error. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 27

In this article, we’ll look at why you’re seeing the code 27 on your Westpac terminal and the next steps you can take.

What is a Response Code 27?

The response code 27 from Westpac means that there was an error in editing the file update field. This could be due to incorrect or missing information in the file that was being updated. This error could prevent the transaction from being processed successfully. There is no soft decline option available for this response code, which means that the transaction will be declined outright if this error occurs. There are no additional reasons provided for this response code, indicating that the error is solely related to the file update field edit.

In simple terms, when a merchant receives response code 27 from Westpac, it means that there was a mistake while editing a file that needed to be updated. This mistake could be because some information was wrong or missing in the file. This error can cause the transaction to fail. Unfortunately, there is no way to soften the decline in this situation, so the transaction will be declined completely. The response code does not provide any other reasons for this error, suggesting that the issue is specifically related to editing the file update field.

What do I do?

When the POS operator sees Response Code 27, which means there is a file update field edit error, they should take the following steps:

1. Check if there are any issues with the file update field. This could be related to the information being entered or updated incorrectly.
2. Verify if there are any recent updates or changes made to the system that could have caused this error.
3. Contact the merchant’s support team or Westpac to report the issue and seek assistance in resolving the error.
4. If there are any error messages or codes provided along with Response Code 27, make note of them and provide them to the support team for better troubleshooting.
5. Follow any instructions or recommendations provided by the support team to fix the file update field edit error and ensure smooth transaction processing.

Official Website

If you need more information on how to deal with a response code of 27 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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