Westpac POS Code 29

A POS message of 29 on your Westpac device means: File update not successful, contact acquirer. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 29

In this article, we’ll look at why you’re seeing the code 29 on your Westpac terminal and the next steps you can take.

What is a Response Code 29?

The response code 29 from Westpac means that the file update was not successful and the merchant should contact the acquirer. This means that there was an issue with updating the necessary information related to the transaction, and the merchant needs to reach out to the company that processes their payments for further assistance. There are no additional reasons provided for this response code, indicating that the file update failure is the main cause for the issue.

In simple terms, this response code tells the merchant that there was a problem updating important information related to the transaction. They need to get in touch with the company that handles their payments to resolve the issue. There are no other specific reasons mentioned for this response code, so the file update failure seems to be the only cause for concern.

What do I do?

When the POS operator sees Response Code 29, which means that the file update was not successful, they should take the following steps:

1. Contact the acquirer: The operator should reach out to the acquirer, which is the financial institution that processes the merchant’s transactions. They need to inform them about the unsuccessful file update.

2. Provide details: The operator should explain the Response Code 29 to the acquirer, mentioning that the file update was not successful. They should provide any relevant information or error messages received during the process.

3. Seek guidance: The operator should ask the acquirer for guidance on how to resolve the issue. The acquirer will provide instructions or troubleshoot the problem to ensure a successful file update.

4. Follow acquirer’s instructions: The operator should carefully follow the instructions provided by the acquirer to rectify the situation. This may involve updating software, checking connectivity, or making any necessary adjustments.

By promptly contacting the acquirer and following their guidance, the operator can resolve the file update issue and ensure smooth transaction processing.

Official Website

If you need more information on how to deal with a response code of 29 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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