Westpac POS Code 3

A POS message of 3 on your Westpac device means: Account Closed. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 3

In this article, we’ll look at why you’re seeing the code 3 on your Westpac terminal and the next steps you can take.

What is a Response Code 3?

The response code 3 from Westpac means that the account associated with the transaction has been closed. This is a permanent closure of the account, and the transaction cannot be processed. There is no soft decline option available for this response code. If you receive this response, you should reach out to your customer and ask for their new account details, as they will need to provide you with a different account to complete the transaction.

In simple terms, this means that the person who owns the account used for the transaction has decided to close it. This could be for various reasons, such as switching to a different bank or no longer needing the account. Since the account is closed, the transaction cannot go through. If you encounter this response code, you should contact your customer and ask them for their new account information so that you can proceed with the transaction using a different account.

What do I do?

When the POS operator sees Response Code 3, which means “Account Closed” for the Westpac merchant, they should take the following steps. First, they should check if it is a soft decline, but in this case, it is not applicable. The additional reason for this response code is that the account holder has closed their account. To resolve this issue, the operator needs to contact the customer and ask for new account details. This could involve reaching out via phone, email, or any other preferred method of communication. By doing so, the operator can update the account information and ensure a successful transaction in the future.

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If you need more information on how to deal with a response code of 3 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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