Westpac POS Code 32

A POS message of 32 on your Westpac device means: Completed partially. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 32

In this article, we’ll look at why you’re seeing the code 32 on your Westpac terminal and the next steps you can take.

What is a Response Code 32?

The response code 32 from Westpac means that the transaction was completed partially. This means that the payment was processed, but only a portion of the requested amount was successfully charged. There is no soft decline associated with this response code, which means that the transaction was not rejected due to temporary issues or limitations. Additionally, there are no other reasons provided by the merchant for this response code, indicating that there are no specific explanations or circumstances related to this partial completion of the transaction.

What do I do?

When the POS operator sees Response Code 32, which means the transaction was completed partially, they should take the following steps:

1. Check if the transaction was partially approved or declined.
2. If partially approved, verify the amount that was approved and inform the customer.
3. If partially declined, inform the customer that the transaction was not fully approved and ask for an alternative payment method.
4. If the transaction was partially approved, complete the sale for the approved amount and ask the customer for another form of payment to cover the remaining balance.
5. If there are no additional reasons or soft declines mentioned, proceed with the necessary actions based on the partial completion of the transaction.
6. Ensure to document the details of the partial completion for future reference and reconciliation purposes.

Official Website

If you need more information on how to deal with a response code of 32 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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