Westpac POS Code 33

A POS message of 33 on your Westpac device means: Expired card. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 33

In this article, we’ll look at why you’re seeing the code 33 on your Westpac terminal and the next steps you can take.

What is a Response Code 33?

The response code 33 from Westpac means that the card being used for the transaction has expired. This means that the card is no longer valid and cannot be used for any further transactions. There is no soft decline option available for this response code, which means that the transaction cannot be approved even if the merchant tries again. There are no additional reasons provided for this response code, indicating that the only reason for the decline is the expiration of the card.

In simple terms, if a merchant receives response code 33 from Westpac, it means that the customer’s card has expired and cannot be used for the transaction. The merchant cannot try again or find any other reasons for the decline. The customer will need to update their card information or use a different card to complete the transaction.

What do I do?

When a POS operator sees Response Code 33, which indicates an expired card, they should take the following steps:

1. Inform the customer that their card has expired and cannot be used for the transaction.
2. Advise the customer to contact their bank or card issuer to obtain a new card.
3. Offer alternative payment methods, such as cash or another valid card, if available.
4. Ensure the customer understands that the transaction cannot proceed with the expired card.
5. Thank the customer for their understanding and apologize for any inconvenience caused.
6. If necessary, provide any relevant receipts or documentation to the customer for their reference.
7. Update the POS system or register to reflect the declined transaction due to an expired card.
8. Resume normal operations and assist the next customer in line.

Official Website

If you need more information on how to deal with a response code of 33 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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